Refund Policy

Right now

We are not taking payments yet. Reserving a Founder pack does not charge you, so there is nothing to refund. You can cancel a reservation at any time by emailing askzennaai@gmail.com.

When Founder packs go on sale

• Unused packs: if you have not used any credits from a pack, you can ask for a full refund within 14 days of purchase.
• Partly used packs: credits already used are not refundable, because each scan has real costs with the AI providers. Within 14 days of purchase you can ask for a refund of the unused credits, calculated at the per-scan price of the pack you bought.
• Failed scans: if a scan fails on our side and you get no report, email us and we will return the credit to your balance.
• How to ask: email askzennaai@gmail.com from the email you bought with. Approved refunds go back to the original payment method.

A refund is not available because AI answers changed after a scan or differ from a manual check; reports are snapshots, as explained in our Terms of Service. This policy does not limit any rights you have under consumer law.

Effective November 13, 2026. Questions: askzennaai@gmail.com